Choosing a public water system operator

Hiring the perfect public water system operator is crucial in:

• Ensuring the safety of your water supply
• Managing and sustaining a long-term capacity
• Complying with complex federal regulations and reporting requirements

Your public water system operator is the difference between a devastating financial loss and business as usual.

Public water system challenges

According to the Environmental Protection Agency (EPA), the majority of New Hampshire’s public water systems are small, serving less than 3,300 people. Small systems typically have unique challenges, including a lack of financial resources, staff, technical training and technology.

When it comes to managing a small public water system, hiring the right public water system operator is key in:

• Making key water management decisions
• Meeting legal requirements
• Complying with federal reporting standards

The Secondwind difference

One of our core values is to be part of the solution. Anyone can fill bottles of water. Operating a public water system is more than just taking water samples. Integrity, compassion and caring about the customer are at the heart of what we offer. We always aim for solutions to ensure that our customers have clean, safe, great-tasting water.

Here’s an example of solving a public water system challenge:

At the end of a Friday, we got a message that an elderly housing community PWS we operate had no water. We quickly discovered that the well pump worked but the boosters to the building did not. We contacted our primary pump company, and the owner was on his way home. We hoped we could set up a temporary connection from the well to the building and bypass the boosters, but were not sure how to do that. The pump operator said he was 15 minutes away, and would go there right away. 

Fixing the problem

We confirmed the booster pumps were in complete failure and the well pump was working properly. It took us about 10 minutes to figure out a way to connect the well directly to the building. Between our two vehicles, we were able to put together the parts we needed.

By 6 p.m. we restored water to the building. Our response avoided the need to move about 40 elderly residents to a hotel for the weekend. It’s what all service companies should aim for because emergencies do occur.

Secondwind offers comprehensive technical management of small public water systems. In addition to providing 24/7 support and services, we act as the advocate, representing the system in all matters concerning:

• Operation
• Health
• Water quality
• Compliance

When Secondwind manages your operation, you have access to a team of professionals with extensive industry knowledge and experience. Contact us today for your free site evaluation.