Managing your public water system service

Owning a Public Water System (PWS) requires more than simply taking water samples and complying with state and federal requirements. A PWS, like any mechanical system, needs ongoing monitoring, maintenance and management. 

Often, PWS owners are busy taking care of the daily needs of their business, school or organization and they don’t think about their water system service until they have a major water problem. Does that sound familiar? Secondwind Water will help.

Ongoing success of any PWS goes beyond compliance with state and federal water safety standards. Today’s PWS operators need to understand system repair and maintenance and long-term asset management. Our certified Public Water System Operator Services include a comprehensive approach to managing your PWS system, including: 

• Compliance with state and federal rules
• System monitoring
• Maintenance, both preventative and emergency
• Asset management and replacement planning

Secondwind integrates PWS within the entire company. We’ve improved processes and procedures and shared knowledge across departments. Ultimately, this allows us to better serve our customers.

Help with PWS compliance

At Secondwind, we stay current on the latest federal and state water regulations and requirements. Our certified PWS operators will manage your compliance with state and federal water regulations so you can stay focused on running your business and serving your customers. This includes:

• Sampling and test results review
• Consumer confidence reports
• Managing all communications and problem resolutions with New Hampshire Department of Environmental Services (NHDES)
• Representation at all NHDES sanitation surveys (state inspections) 
• Waiver applications (to avoid unnecessary sampling and testing)

Why spend your time taking water samples, reading compliance manuals and wading through piles of regulatory paperwork when you can have someone do it for you? Secondwind’s PWS services include:

Continuous PWS monitoring

For PWS operators, water emergencies come without notice. When your community, school, or business depends on quality, clean water, there’s no such thing as a “scheduled” water emergency! For this reason, Secondwind offers 24/7 remote monitoring. Programs are available to install cellular equipment that monitors your system and sends out emails or texts when something is out of spec.

If there’s an issue with your public water system, we’ll know about it before it becomes a major problem. Remote PWS monitoring can make the difference between a minor service call and having no water. 

Our systematized monitoring and testing ensures that even if the water changes, you will still meet all requirements and guidelines set out by state and federal governments.

System maintenance

Routine maintenance keeps your water flowing and extends the life of your public water system components. As part of your annual service, the Secondwind team will check your system and replace any routine expendables as appropriate. We’ll also provide a thorough evaluation, recommending any needed short or long-term repairs.

Asset management

Things are going well with your public water system today but will it work tomorrow? The next day? What kind of life expectancy does your system have? And what kind of plan should you have in place, if your system fails? What plan should you have in place to prevent failure?

Together, with our customers, we address these and other important questions every day. If water is critical to the operation or your business (running out of water is not an option) or if your water system is over than 10 years old, we encourage you to take some time to think about these questions. Mechanical components wear out and need to be replaced at some point. This can be expensive and preparation lessens that impact. 

As part of our PWS operator services, we can assist you in developing a realistic and feasible budget for your system, including a capital improvement plan. We have well-established relationships with leading manufacturers and subcontractors to provide any equipment or services your system will need to keep it operating efficiently.

PWS process control

Secondwind operates or supports more than 250 PWS systems in NH and MA. We work vigorously on our process control to provide consistent, value-add services to all customers no matter how big or small. Having the correct processes, practices and documentation in place for all PWS customers helps us manage those systems. Our operators provide clear plans for the future of each system. 

We help the owners and communities budget for system maintenance costs and future asset service and repair. This is especially helpful when emergencies arise and we have to resolve issues quickly.

One of the core values of Secondwind is, “Be part of the solution.” Anyone can fill bottles of water. Operating a PWS is about a lot more than just taking water samples. Integrity, compassion and care for the customer are at the heart of what Secondwind offers. We will always aim to find solutions to ensure that our customers have clean, safe and great-tasting water.

We’re here to help whether you need a certified PWS operator, water treatment design, installation, or service, or support with water quality compliance. Contact us for a free site evaluation today.