Name: Ernie Gauvin
Title at Secondwind: Operations Manager
How Long Have You Been At Secondwind? Since November 22nd, 2010. 3 yrs and 3 months
What do you do at Secondwind? Like our outstanding Customer Service Reps supporting our customers, I support Secondwind’s internal people and function. Whether it be working with our vendors or establishing procedures for continuous improvement and quality to the internal information technology side of the business. I’m also known for sparking a little positive energy into our already positive environment.
What’s your favorite part about working with Secondwind customers/ or the public? Tough questions, for the most part I don’t deal with customers too frequently. But I will say, I do love hearing the great stories from our customers about how we improved their water, life. Or what a great team we have, our extremely helpful Water Specialist or how great our technicians were on the day of install or service. We have such a great diverse team; its powerful hearing the positive feedback from our customers.
What have you learned while working at Secondwind? I will tell you, I was one of “them” before joining Secondwind, not knowing how important great water quality really is. So to answer your question, I’ve learned that EVERYONE Deserves and needs great water!
When not at Secondwind, what is your favorite thing to be doing? Ok this one is easy, Obviously anything with my 2 great kids and my girlfriend and her son is a given. Being on my boat on a beautiful summer day or you might find me riding my Harley throughout NH.
What’s your all-time favorite food and why? PIZZA… Why, isn’t it everyone’s?? I feel it should be one of the major food groups 2015! You can get such a wide variety, from NY style pie to a stone cooked gourmet pizza. Pizza is suitable for everyone’s taste!
