PWS Customer Profile: With help from Secondwind’s NH-Certified Public Water Systems Operators, the tenants in a busy New Hampshire plaza were able to keep their doors open during a recent water emergency.
Hiring the right public water system operator is critical to ensuring the safety of your water supply, managing and sustaining its long-term capacity, and complying with complex federal regulations and reporting requirements. But it’s more than that. Should your business have a problem with its water supply, your PWS operator can be the difference between devastating financial losses and business as usual.
24-Hour Site PWS System Monitoring
At Secondwind Water Systems, our NH-certified public water system operators provide 24/7 service and support to our customers. The value of these services can be best demonstrated in how we recently responded to a low water alarm from a customer’s remote monitoring system:
An Alarm Sounds Off
At 11 a.m Monday morning, one of our remote monitoring systems sounded off a low water alarm at a business plaza.
Assessing the Situation
Within the hour, we were on-site, assessing their system, which served 20-30 tenants. We called in a well and pump company to troubleshoot their well. The well was fine, but the technician surmised that there was an electrical short somewhere between the well and the pump house, a distance of roughly 400 feet through a paved parking lot. We called in an electrician to further address the electrical problem, which was narrowed down to a 200-foot area. We also determined there was a leak, and a tank load (7,000 gallons) of water was needed to replenish the system.
Solving the Problem
A water tank delivery was scheduled for 9 a.m. Tuesday morning. And a second truck was scheduled for the afternoon. Each time a delivery was made, businesses had to shut off their water for roughly an hour. “Anytime you have a bulk water delivery, a NH-certified PWS operator must be on site to sign off on the water quality and how the water is being delivered to the system,” explains Chris Vaughn, public water services manager at Secondwind Water Systems. “We completed all the required forms and remained onsite the entire time, allowing the businesses to focus on their customers while we attended to their water issues,” he adds.
On Wednesday, an additional 4,000 gallons of water was delivered to fill the plaza’s storage tank “Luckily, we didn’t need a second delivery that day, and water service continued for the afternoon, Vaughn notes.
A truck load of 7,000 gallons of water was delivered Thursday morning. The electrician dug up a small area of the parking lot to remove and repair the broken electrical lines and by Thursday afternoon, the plaza’s well was back online.
An Ongoing Service Commitment
The Secondwind team continued to work with our customer as they tried to nail down the source of their leak, which was estimated at three to five gallons per minute, or 6,000 gallons of wasted water per day. Since the leak detection companies were unsuccessful, our customer will hire an excavation company to identify the location of the leak. Until then, we will be by their side.
NH-Certified Public Water System Operators
Looking for a NH-Certified Public Water System Operator? Secondwind Water Systems offers comprehensive technical management of small public water systems. In addition to providing 24/7 support and services, we act as your advocate, representing you and your system in all matters concerning operation, health, water quality, and compliance. When Secondwind Water Systems manages your operations, you have access to a team of professionals with extensive industry knowledge and experience. Contact us today for your free site evaluation.
