Our Water Testing Process

Checking out old equipment that we eventually replaced.

When one of our friendly Certified Water Specialists comes to your home to test your water, our aim is to help you feel adequately informed about your water quality issues. We want you to feel confident about your possible solutions and in choosing the right company for your needs.

During the in-home water analysis, we follow a fairly simple process.

First, we’ll listen to your concerns about your water and explore the ways in which this impacts your life and your home. Based on those concerns, we’ll ask you some questions that will help us know where to start with testing.

We may ask to see a number of places in your home. Some of the things we’ll be looking for as we explore these areas are odor, mineral build up, sediment, and staining. Once we have this picture of your unique situation, we’ll begin our water quality testing.

What Do We Test For?

There are many common water problems in our region. Our free analysis includes testing for hardness, pH, TDS (total dissolved solids) iron, manganese, chlorides, and alkalinity. Is your water safe? The only way to know for sure is to test for health issues. Secondwind recommends testing for arsenic, uranium, radon, PFAS, and bacteria at a minimum. We always use an independent lab to test health issues, so that the testing is done with the most state-of-the-art equipment. We have complete confidence in these results. These tests are not part of our free analysis. We’re happy to fill the sample bottles correctly and deliver them to the lab for you.

Where Do We Test In Your Home?

Discussing space and location for a new drinking water system.

We may test your water at a number of sites. Theoretically the water should be the same everywhere, but flow rates or existing water treatment may call for further examination throughout the home. For example, we may test at the kitchen sink, a tub, or an outside hose bib. If it looks like water treatment may be necessary, we’ll want to check out the plumbing layout in your basement or wherever your mechanical systems are located.

When Do You Get The Results?

There are many things that we can determine through our on-site testing and then show you results at that time. Some tests do need to be sent off for analysis and will take a few days for the results to return. All of our lab testing is done by the best certified labs in the state.

Throughout the process we explain exactly what we’re doing, and encourage you to ask as many questions as you have. We also understand that some people may not feel they know the right questions to ask, so we try to cover those too!

How Often Should You Test?

Even if you have a home water treatment system, the Environmental Protection Agency (EPA) recommends you test your drinking water at least once a year. So, whether or not you’ve tested before, or it’s been a while, please be informed about how often and why to test. We promise that once you test with us, you’ll have a clear understanding of your water quality issues and the best possible solutions.

Explaining options for a new system.

Making Your Decision

This visit is all about you, your home and your water. Every home and well is different and the custom design for your home is dependent on what we learn during our time with you. It’s important that you feel comfortable and knowledgeable about your options. It’s important that you understand the long term service and reliability ramifications of your decision and we help with this as well.