When Secondwind President Christine Fletcher answered the phone, soon-to-be customer Crystal Gaff was on the other end with a water problem. Her sister-in-law is a realtor who recommended Secondwind and Crystal easily found our contact information online. She was in the 11th hour of a real estate transaction and needed help right away.
Crystal called a few other water treatment companies, but was much happier with her initial phone call to Secondwind. “Christine understood the importance of the situation and that I needed information right away to be able to negotiate for ourselves through the process of buying our home. We needed to recover some of the cost of installing the system, and Christine sensed our urgency and made sure we had the information either that night or very first thing the next morning.”
Once Crystal was in her new home, Secondwind Water Specialist Peggy Stokes paid her a visit to further assess the situation and develop a firm quote for the project. After the installation, Peggy returned to “walk though” the equipment. “She showed up with flowers from her own garden as a housewarming gift,” recalls Crystal. “That’s the kind of touch people love. I manage customer service people, and I have to say that Peggy is one of the best customer service reps I’ve come across. She has a very caring attitude and is always empathetic to our situation. She’s prompt, thorough and will explain things simply.”
About 6 months after purchasing her new home, Crystal began noticing that her water was starting to smell like rotten eggs from time to time. The problem became persistent, so she gave Peggy a call to come help discover the culprit. “It really was just a bump in the road, and Peggy was instrumental in helping us determine and then solve the problem. We had to put in an additional system to address the odor, but that wasn’t Secondwind’s fault,” said Crystal. “Sometimes water changes.”
“One of the things I really appreciate about Secondwind is that they have photos of my system on file. The one time we had to call in with a problem, the person on the phone was able to look at the picture and know exactly what I was talking about on the other end of the phone. Everyone we’ve worked with has been great. From Christine, the President, all the way to the technicians who installed our system.”
At Secondwind we do all we can to make working with us as stress-free as possible. In fact, we aim to make it downright pleasurable.
Get your free water test today and see how we can help give you safe, clean, great tasting water.
