Are you passionate about delivering unparalleled customer experiences? Are you eager to be part of a dynamic team that is dedicated to changing lives through exceptional water solutions? If so, Secondwind Water Systems has the perfect opportunity for you!
About Secondwind Water Systems:
Secondwind Water Systems is the region’s go-to full-service water treatment company, with an extraordinarily high commitment to education, integrity, and customer service. With decades of industry expertise and a deep-rooted commitment to customer satisfaction, we pride ourselves on being a trusted name in the water treatment industry. Our extensive warranties and dedication to excellence have made us the go-to choice for customers seeking the best water treatment solutions.
As an Account Manager at Secondwind Water Systems, you will be at the forefront of our commitment to delivering exceptional customer experiences. You will play a pivotal role in ensuring our customers receive personalized attention and support, building lasting relationships and enhancing the overall satisfaction of our clientele. Whether you’re providing assistance over the phone, responding to emails, or engaging with customers in person, you will be a vital link between our organization and the people we serve.
- Customer Care Champion: Serve as the first point of contact for customers, showcasing your passion for helping others and providing top-notch support with every interaction.
- Problem-Solver Extraordinaire: Listen to customer inquiries and concerns, empathize with their needs, and efficiently resolve issues to ensure complete satisfaction.
- Product Knowledge Guru: Develop a comprehensive understanding of our water treatment systems, enabling you to educate customers and make appropriate recommendations.
- Order Processing Pro: Process customer orders accurately and efficiently, ensuring timely delivery and effective inventory management.
- Relationship Builder: Cultivate strong relationships with our existing customers, making them feel valued and appreciated as part of the Secondwind Water Systems family.
- Continuous Improvement Advocate: Identify opportunities to enhance our customer service processes and contribute innovative ideas to elevate the overall customer experience.
- Customer-Centric Approach: Prioritize customer satisfaction, consistently exceeding expectations and delighting customers with your exceptional service.
- Communication Mastery: Exhibit outstanding verbal and written communication skills, providing clear and concise information to customers and team members alike.
- Empathy and Patience: Demonstrate empathy and patience in handling customer inquiries and concerns, turning negative experiences into positive outcomes.
- Resourceful and Adaptable: Thrive in a fast-paced environment, demonstrating adaptability and resourcefulness in solving challenges.
- Team Player: Collaborate effectively with colleagues and cross-functional teams, contributing to a supportive and positive work environment.
- Tech Savvy: Comfortably navigate computer systems and software, enhancing your ability to assist customers and process orders efficiently.
Don’t miss this chance to join an industry leader in water treatment solutions! If you’re ready to make a difference and elevate customer service to new heights, apply now and be part of the Secondwind Water Systems family!
Bachelors Degree or equivalent work experience ideal, but willing to train the right person
Please note that this opportunity is based locally in Manchester, NH. 📍