I am thrilled to be responsible for ‘the customer experience’ here at Secondwind. I just celebrated my 21st anniversary with the company, and throughout those years I’ve taken it on as my personal mission to ensure customer satisfaction to its fullest. If one of our customers isn’t happy, I take it as a challenge to make sure we rectify the situation immediately and make a friend for life.
I also know that a stellar customer experience begins with every individual working here at Secondwind. They too, must have a good experience in order to serve you to our high standards. We constantly work to improve our staff’s working environment in order to empower them to help you more.
I look at the whole customer experience as a symphony. All the distinct parts and sounds have to work together in order to create harmony. From the time you see one of our vehicles on the road, all the way through to the post-installation walkthrough with your Certified Water Specialist, everything we do must harmonize perfectly to provide you with the kind of service and support we ourselves expect as consumers. And believe me, our standards are high.
The relationship doesn’t end once we install your water treatment equipment either. Our Lifetime Relationship Promise isn’t something that we just put down on paper. We live, breath and embody this promise every day. You can rely on it.
One of the ways that I stay on top of the Secondwind customer experience is by hearing directly from our prospective and current customers. I am always available to learn about your experience, and I love sharing the great stories, as well as the stories from which we learn and grow as a company.
I hope that you’re happy with your Secondwind experience, no matter where you are in the process, and always feel free to contact me to help you with your water quality needs in any way I can.