We are changing the way that we do service on Kinetico Water Softeners. Softener valves will be rebuilt in our newly designed service station by our most senior technician of 20+ years, Bob Jacob.

The reason we decided to do this is to deliver a higher quality service and be able to schedule services in a more timely manner.

• The valves that are being removed will be safely stored and returned to Secondwind where it is serviced in a clean, well lit and controlled environment
• The valve that has come from the field will be disassembled, cleaned and pre sanitized. We are able to provide a higher level of cleaning because we are able to soak the valve head for a much longer period of time.
• We will be pressurizing the valve and running it through both tanks. It will be fully tested through every cycle to make sure it operates through every cycle correctly and shuts down. All of this could take 1 to 4 hours that we feel is better spent in a controlled environment, rather than in your home.
• If any issues arise all parts are accessible in our warehouse if needed for replacement and can be fixed right away.

The services we will continue to do in your home are

• Testing the water coming in to make sure the disc setting is still what you need, if not we will change it
• Change your filter
• Manipulate the ball valves
• Check the brine tank and valve, while adding a bag of salt
• Replace your valve with a rebuilt valve with everything mentioned above
• When completing the service in your home we will do a final check on your valve to make sure it’s operating effectively before leaving

We are so confident that we are going to be able to perform a better service we have extended our warranty from 60 days to 6 months.

Bob Jacob is Secondwind Water Systems service center technician.

Bob joined Secondwind in 2001, making him the fourth longest tenured employee at the company. His 20+ year experience with Secondwind provides him with a depth of knowledge that benefits customers and employees alike. He has trained many technicians and willingly shares his years of experience and passes on wisdom about water systems and people. Bob knows all the iterations our different products have been through, which means he can work on equipment old and new and is there to support our newer technicians when they run into problems.

Bob’s time in the Air Force provides the ground for his embodiment of its core values of ‘Integrity First’ and ‘Service Before Self.’ An Airman through and through, these values power everything he does.